Frequently Asked Questions

Got a question for us? Take a look at these frequently asked questions by our customers. If these do not answer your question, you can always contact us.

Shipping & Delivery

Our normal order processing time is 2-3 days. Once dispatched, you will be notified.
Your order will be shipped via Delhivery or any other registered postal service. Tracking details will be provided once the order is shipped.
Yes, you will be informed on the day of the delivery before the delivery is made. You will be contacted by us as well as our delivery partner with constant updates regarding your order. You will have the tracking details so you can easily track your order too.
No, anyone at your home can take the delivery but someone has to be present at home when the delivery is attempted. If no one is present at home, the delivery will be attempted the next working day. Delivery is attempted only three times, so please make sure you are available to collect your parcel when you are informed about the delivery.
International shipping can be done but at different shipping cost. Write to us to inquire about the same.

Cancellation, Returns & Exchange

No, we do not support returns at the moment. Please make sure you really wish to make the purchase before confirming it. If you still want to return, the customer will have to bear the shipping cost for returning their purchase.
We confirm several times with you before preparing your order. Once the order is shipped, it cannot be cancelled. If the order hasn't been shipped and you share a cancellation request, you will get a credit note to make a purchase later.
We send you the exact piece we show you on the screen. If you do not like what you get because of damages during transit, we will provide you with a refund according to the damage. There will be no exchange otherwise.

Product Requests

You can request us for the availability of the product that's out of stock by contacting us through our contact form. If it is made available in the future, you'll be notified.
Sure, we're always waiting for suggestions from our customers! You can make your suggestions via our contact form or through our social media!